NOW HIRING
PART-TIME FACILITY MANAGER
Duties & Responsibilities
- Perform daily functions of self-storage facility in accordance with company standards
- Understand the features and benefits of the facility and how to use each
- Complete daily walk thru including lock checks and cleaning units as needed
- Be prepared to work 15-25 hours/week
Professional Image
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Understand and comply with uniform guidelines set by company
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Keep office clean and organized, free of any clutter, pets and odors
Repairs & Maintenance
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Perform light repair and maintenance duties, including but not limited to:
– Cleaning out units
– Wiping down doors
– Pickup up trash
– Cleaning Hallways, office and bathrooms - Perform preventative maintenance such as but not limited to:
– Change HVAC filters as required
– Grease door springs on roll-up doors
Administrative & Legal
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Maintain accurate records for each customer including lease, addendums, corresondence
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Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
- Use computers as designated for business use only
- Be proficient in StoreEdge software (Training will be provided)
- Prepare weekly and monthly reports accurately and submit in a timely fashion
Collections
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Perform required communications in accordance with company standards
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Make collection calls and send reminder notices per company standards
- Send uncollected balances to approved collection agency
Sales
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Meet or exceed net rental goal each month
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Follow-up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental
- Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees
- Ensure phones are answered in a professional manner
- Show a storage unit to every walk-in customer
Customer Service
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Provide greater than expected customer service incuding:
– Being polite and respectful, listening to customer's needs
– Stand when anyone enters the office– Escalate customer concern as necessary, following up with customer
Marketing
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Perform in-store and off-site grassroots marketing, visting at least four businesses per week
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Create and keep a current marketing log to track marketing activity
- Effectively use company provided marketing materials to enhance marketing activities
- Attend company-approved or sponsored marketing events