812-285-1940 info@arccon.net
 310 Spring Street, Jeffersonville, IN 47130



Duties & Responsibilities 

  • Perform daily functions of self-storage facility in accordance with company standards
  • Understand the features and benefits of the facility and how to use each
  • Complete daily walk thru including lock checks and cleaning units as needed
  • Be prepared to work 15-25 hours/week


Professional Image 

  • Understand and comply with uniform guidelines set by company
  • Keep office clean and organized, free of any clutter, pets and odors


Repairs & Maintenance 

  • Perform light repair and maintenance duties, including but not limited to:

    – Cleaning out units
    – Wiping down doors
    – Pickup up trash
    – Cleaning Hallways, office and bathrooms

  • Perform preventative maintenance such as but not limited to:
    – Change HVAC filters as required
    – Grease door springs on roll-up doors


Administrative & Legal

  • Maintain accurate records for each customer including lease, addendums, corresondence
  • Communicate with customers and potential customers in a manner that is professional and in a fashion that limits the legal liability of the company
  • Use computers as designated for business use only
  • Be proficient in StoreEdge software (Training will be provided)
  • Prepare weekly and monthly reports accurately and submit in a timely fashion 



  • Perform required communications in accordance with company standards
  • Make collection calls and send reminder notices per company standards
  • Send uncollected balances to approved collection agency



  • Meet or exceed net rental goal each month
  • Follow-up on all internet, e-mail or call center leads, maintaining a 60% conversion ratio from lead to rental
  • Achieve and maintain occupancy and revenue goals each month, maximizing revenue by limiting concessions, discounts and waived late fees
  • Ensure phones are answered in a professional manner
  • Show a storage unit to every walk-in customer


Customer Service

  • Provide greater than expected customer service incuding: 

    – Being polite and respectful, listening to customer's needs

    – Stand when anyone enters the office
    – Escalate customer concern as necessary, following up with customer 



  • Perform in-store and off-site grassroots marketing, visting at least four businesses per week
  • Create and keep a current marketing log to track marketing activity
  • Effectively use company provided marketing materials to enhance marketing activities
  • Attend company-approved or sponsored marketing events


Are you interested in becoming part of an awesome team?

Email your resume to ewitt@arccon.net!